Shipping policy

SHIPPING POLICY

• For all orders within India a flat rate of Rs.500/- per product is charged as shipping and Rs. 2000/- per product for international shipping.
• We use only reputed and reliable carriers such as FedEx, DHL, Blue dart etc.
• If you are based out of a remote location or a courier non-serviceable area, please write to us with your complete mailing address and order details to customercare@utppalakshi.com and we will arrange for a suitable service to deliver the product. Please note that some carriers may charge an additional sum or surcharge to deliver at remote locations, in such cases we will intimate you the additional charge prior to the delivery of the same.
• For domestic shipments any additional tax as applicable should be borne by the customer.
• For international shipments based on the country of import, our carrier may need to get customs clearance for your goods before delivering them to you. Any additional taxes, import duties, customs charges levied by the country of import will be chargeable to the customer.
• The products will be shipped within 2 working days from the date of the order confirmation. The above timelines doesn’t apply for ‘ made to order/bespoke ‘ items. The timelines for such orders is determined by the effort involved in making the product & will be conveyed to you at the time of the payment.
• The tracking details of the shipment along with the carrier information will be mailed to you once the product is out for delivery.
• All our products are quality checked and come in a tamper proof packaging. Please do not accept the delivery if you notice that the package is tampered or damaged. In such events we request you to take photos of the tampered/damaged area, do not sign acceptance of the package, and return the package back to the carrier. Should you accept such a package, it will be deemed that the product was received in a good condition.
• All products are insured by Utppalakshi against loss or theft while in transit at no additional cost to the customer.
  
  

  RETURNS, EXCHANGES & REFUNDS

  RETURNS & EXCHANGES

  In the rare eventuality you wish to return or exchange a product, please be guided by the following –

  • Our Returns & Exchange policy lasts 7 days. If 7 days have gone by since your receipt of the order, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a Return /exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Acceptance of Return / Exchange is restricted to scenarios such as aberration in colours from what is shown in the website to the actual, or in the event of a defect in the product.
  • Non-returnable items:Gift cards, Saris with detached blouse / tassling done
  • To initiate a return, please write to us at customercare@utppalakshi.com, with complete information – Order Details, the reason behind your intention to Return / Exchange the product. This should be done within 7 days from the date of receiving the products for us to assess, validate and accept or decline a return.
  • Utppalakshi reserves the right to refuse a return / exchange if found not valid, in which case the relevant reasoning will be provided to you

  Returns shipping – Once we confirm the acceptance of Return / Exchange, kindly ship the product back to the following address Utppalakshi, E-1, Lotus Colony, Chamiers Road, Nandanam , Chennai, India

  You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable. If we process a refund, the cost of shipping, and any import duties, levies, payment gateway charges and currency conversion fees as part of the refund process of the product will be deducted. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  Please note: 
  Utppalakshi cannot be held responsible for any damage that occurs to the sari after purchase due to rain, overuse, stains, incorrect cleaning and care, and other normal wear and tear.
  If you have requested falls and pico, and/or sari tassling/ blouse detachment services to your purchased sari, exchanges/ returns are not permitted.