Refund policy
REFUNDS
To protect hygiene and safety of our clients and products, we do not offer refunds.
CANCELLATIONS OF ORDERS
- We start processing your order as soon as you pay for the same and hence we do not encourage any cancellation of orders.
- If you wish to discuss further regarding a potential cancellation please contact our customer support team at +91 097899 37149 or email customercare@utppalakshi.com.
SPECIAL ORDERS
In some cases, Utppalakshi takes on special orders for customers most often on products that have sold out but that can be remade. These are on a case to case basis and require us to check with our crafts centre if indeed it is possible to commit to.
In the eventuality these are confirmed possible, please note that lead time to make and prepare to ship is variable and may extend beyond the committed time frame due to the handmade nature of the product, and placement within the current workflow run. The sales assistance team will monitor this and keep customers updated.
Most importantly, due to the fluctuating nature of the raw materials over time, especially craftsman costs, metals and zari, there may be a variation in cost between the product earlier showcased and the cost of the exact same product taken on as special order. Needless to say any variation will be communicated at the earliest to the customer, and evaluated by our Inventory team for accuracy.
Special orders are made specifically on customer requests and therefore cannot be cancelled, refunded, or exchanged once order is placed.