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Frequently Asked Questions

GENERAL

What do I do if I have forgotten my password ?

Please click “Forgot your password? “ link in the customer login page, enter the email id registered with us and we will send you a mail to reset your password.

How do I change my username or email address?

You will not be able to change your username or email address given.

How do I opt out of the newsletters & promotional mails?

Please get in touch with customercare@utppalakshi.com or use the “update your preferences” option found at the bottom right of every emailer you get from us.

I would like to get news about Utppalakshi. How can I do that?

Please subscribe to all our news by signing up on our website. Or create a customer account here.

Are there physical stores for Utppalakshi, if yes where are they located?

Yes! We would love for you to visit us. We are located here.

How do I reach the customer care?

Email us at customercare@utppalakshi.com or call us on +91 97899 37149, We’d love to touch base with you!

I would like to sell my products on your site, how do I go about it?

At present we do have collaborations with resellers or retailers.

How do I know your products are genuine, are there any certificates available?

All Utppalakshi saris are authenticated by Silkmark and Handloom mark. Aside from these accreditations, it is Utppalakshi’s constant and prime endeavour to encourage, promote and nurture the handloom sector, and talented artisans therein.

SHIPPING,TRACKING, EXCHANGE & REFUNDS

What are your shipping charges for domestic and international shipping? 

Please find below our charges towards domestic and international Shipping
Domestic : Rs 500 / Product
International : Rs 2000 / Product

Where do you ship?

We offer worldwide shipping.

Who are your courier partners? How do I track my shipment?

We are tied up with reputed couriers such as FedEx, DHL, Bluedart etc . You will receive a mail with a link to track your orders upon dispatch of the same from our end.

What are Utppalakshi’s returns, refunds and exchange policies? 

We request you to refer to this link

When can I expect my order? 


We ship out the products within 2 working days from the date of receiving the order.

How can I check the status of my order?

Please login and click on your orders, or call us on our helpline, or chat with us.

BROWSING & SHOPPING

How do I find for the products I want? 

You may search for any product using the magnifying glass icon above the menu list on the left. You may also search by Keywords such as a colour, motif etc. and you will get a list of matching results.

What is the process once I have selected the products that I wish to buy?

Please follow the instructions as they appear on your screen. However, should you need assistance during this process, message us via facebook chat or call us on +91 97899 37149. We will be happy to walk you through!

What are the modes of payment available to me?

You may opt to pay using Credit card, Debit card, Net Banking & Direct deposit to our account. If you are facing any difficulty in completing your transaction, do reach out to us!

How do I send Utppalakshi’s product as a gift?

Get in touch with us and we will be happy to gift wrap your product, add a personalised card and route it to the gift recipient’s address!

Do the prices on the website include taxes?

Yes, all prices shown in site are including taxes. What is not included is the customs duty or a tax/charges that may be levied as per the local laws based on the country/city that you live in.

A product I like is marked as ‘Sold Out’. What are my options? 

In the event of a product you liked being sold out, please get in touch with our Shopping assistants, who can check for a second unit of the same (if available ) or assist you with similar options as per your preference, and in some cases, re-order the product if that is an option.

I would like some assistance in choosing my products. What are my options?

You are very welcome to get in touch with our customer assistance team via mobile or whatsapp. They would be more than happy to help you find your perfect Utppalakshi buy!

I would like to book a trousseau/bridal consultancy. How can I do this? 

We love putting a wedding trousseau together!!  You can book a call or a video chat with our customer assistance team and sari specialists who will be more than happy to take you through the beautiful trousseau and bridal options Utppalakshi has. We can also package these beautifully for you, and add handwritten note cards if you require!!

We wish you a pleasant shopping experience with us.
Team Utppalakshi